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Returns
Returns and Refunds are hassle-free when you buy from sparklingsplendor.co
Our policy lasts 14 days. You can ask for a refund within 10 days post-delivery If 10 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange*
If you want to return or exchange* the order You as a buyer have to return the product to this mentioned address.
Return Adress: "5th Floor, Office-522, Laxmi Enclave-2, Sy No 271 FP 122, Gajera school, Katargam, Surat-395004, Gujarat, India"
* You have to email us at sparklingsplendor7@gmail.com about a return for a refund before 10 days after delivery.
* Custom or Personalized orders cannot be returned or exchanged, as they are specially made for you on an order basis.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sparklingsplendor7@gmail.com
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sparklingsplendor7@gmail.com and send your item to the address that will be emailed to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to the address provided by sparklingsplendor.co ( please email at sparklingsplendor7@gmail.com, before shipping back the jewelry or loose moissanite or any other gemstones )
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you accept returns, exchanges, and cancellations?
Yes, we gladly accept returns, exchanges, and cancellations but please take note of the below points.
Contact me within 10 days of delivery.
Ship items back within 14 days of delivery
Request a cancellation within 48 hours of purchase
The following items can't be returned or exchanged
Customs or personalized items cannot be returned because of the nature of these items unless they arrive damaged or defective, Sparklingsplendor can't accept returns for:
Custom or personalized orders are specially made for you, but if an item arrives defective please contact us and we will make a new one and send it back to you.